Support Process

Support Process

How to Raise and Manage Your Ticket

Raising a Ticket

  • To raise a support ticket, simply send an email to support@timechamp.io. This will automatically generate a ticket in our system.

Viewing and Managing Your Tickets

  • Once you raise a ticket, you will receive a confirmation email with your Ticket ID.

  • If you wish to view all the tickets you've raised and manage them:

    • Reply to the email with your Ticket ID, requesting account activation to access the portal.

    • After your account is activated, you will receive another email with instructions to set your login credentials.

Accessing the Support Portal

  • Once your credentials are set, you can log in to the portal where you will be able to:

    • View all the tickets you have raised.

    • Check the status of each ticket.

    • Communicate directly with the support team regarding your tickets.






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